Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at events@chicoafterdark.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at events@chicoafterdark.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at events@chicoafterdark.com.
Return & Refund Policy
At Chico Afterdark, we want you to be happy with your order. Please review the following policy before purchasing.
Returns
We accept return requests within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with any tags or packaging included.
To request a return, contact us with your order number and the reason for the return. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:
- Custom or personalized products
- Made-to-order items
- Limited-edition or special-drop merchandise marked final sale
- Gift cards
- Event tickets, vendor fees, sponsorships, or other event-related purchases
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number and photos of the item. If approved, we will arrange a replacement or refund.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order was incorrect or damaged because of an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Exchanges
For sizing or product exchanges, contact us within 14 days of delivery. Exchanges are subject to product availability.
Lost or Stolen Packages
Chico Afterdark is not responsible for packages marked as delivered by the shipping carrier that are later lost or stolen. If this occurs, please contact the carrier first. We will do our best to assist with any available shipping information.
Order Changes & Cancellations
Because some Chico Afterdark products may enter production shortly after an order is placed, cancellations or changes are not guaranteed. Contact us as soon as possible if you need to modify an order.
Contact Us
For return or refund questions, contact Chico Afterdark through the contact information listed on our website and include your order number.
This gives you a much stronger setup than Shopify’s generic policy, especially since you’ll have merch drops, made-to-order products, vendor payments, sponsorships, and event-related purchases.