Shipping policy
SHIPPING POLICY
Thank you for shopping with Chico Afterdark. We work to process and ship orders as quickly as possible while maintaining the quality of every product.
Order Processing
Most orders are processed within 2–5 business days.
Some products may require additional processing time, especially:
- Made-to-order apparel
- Limited drops
- Preorder items
- Custom products
- Newly released merchandise
Estimated production or fulfillment times may be displayed on individual product pages when applicable.
Business days do not include weekends or holidays.
Shipping Times
After your order has been processed, estimated delivery within the United States is generally:
3–8 business days
Shipping times are estimates and may vary depending on the carrier, destination, weather, holidays, fulfillment volume, or other circumstances outside our control.
Processing time and shipping time are separate.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available delivery method.
From time to time, Chico Afterdark may offer free or discounted shipping promotions.
Order Tracking
When tracking is available, you will receive shipping confirmation and tracking information after your order has been fulfilled.
Please allow time for the shipping carrier to update tracking information after your label is created.
Multiple Packages
Some orders may contain products fulfilled from different locations or suppliers.
Because of this, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping because an order is divided into multiple shipments unless clearly stated at checkout.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address, contact Chico Afterdark as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production or been shipped.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery may be affected by carrier delays or circumstances outside Chico Afterdark’s control.
If your tracking has not updated for an extended period or your package appears to be lost, contact us and we will help you review the available shipping information.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area.
- Check with household members or neighbors.
- Contact the shipping carrier.
- Contact Chico Afterdark if additional order information is needed.
We will make reasonable efforts to assist, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the product and packaging when applicable
We will review the issue and determine the appropriate replacement, refund, or other resolution under our Return & Refund Policy.
Preorders & Limited Drops
Preorder and limited-release products may have longer fulfillment times.
Estimated shipping windows will be provided when possible. By purchasing a preorder item, you acknowledge that the product may not ship immediately.
If your order contains both preorder and in-stock products, the entire order may be held until all products are ready or may ship separately depending on fulfillment.
International Shipping
International shipping may be offered to select destinations.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
International delivery times may be longer due to customs processing.
Local Pickup
If Chico Afterdark offers local pickup for certain products or events, pickup instructions will be provided separately.
Orders marked for pickup should not be collected until you receive confirmation that the order is ready.
Questions
For questions regarding your shipment, contact Chico Afterdark through the contact information listed on:
chicoafterdark.com
When contacting us about an order, please include your order number so we can help you faster.